Shipping policy

Shipping Policy

Thank you for choosing Nail Post. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can stock your salon station or home nail kit without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible stainless steel nail implements, brushless electric nail drills, carbide/diamond drill bits, UV/LED lamps, and HEMA-free nail gels delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each implement, e-file kit, and gel bottle undergoes jaw alignment magnification checks, micromotor chuck runout testing, tamper-evident seal audits, and shock-cushioned packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling.

4. Hygienic & Shock-Proof Protective Packaging & Order Tracking

To safeguard delicate hand-honed nipper tips and precision e-file bearings from transit drops, all Nail Post implements are fitted with silicone blade guards inside padded zippered cases, while e-files and gel bottles are cushioned in custom-cut EVA foam trays within reinforced double-wall cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Nail Post is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.